Online shopping is now the go-to option for many shoppers. The plethora of brands now available online and features such as hassle-free returns and exchange, cash on delivery (COD), quick deliveries, ...

Consumers who call the customer service department of your call center are typically individuals who have a problem, concern or complaint and are looking for assistance. Handling these people in an ...

Opinions expressed by Entrepreneur contributors are their own. If repeat business is your goal, good customer service is essential. According to a recent survey, one bad customer service call will ...