While many service workers forced to suppress emotions and deal with entitled customers are subjected to all kinds of mental health concerns, according to a study from Industrial Health, the ...

Across customer-facing jobs, workers regularly face the same frustrating behaviors, from entitlement to basic courtesy lapses. Responses poured in, and it was clear that customers often demand ...

There is a growing and uncomfortable issue that we as a society need to address. It’s something that impacts some of our most important customer service workers, from those working in retail outlets ...

Service workers are some of the hardest-working employees out there. Part of what makes their job so intense is the fact that they have to deal directly with customers almost all of the time. Some ...