Discover how marketers are moving beyond traditional surveys to harness voice and text interactions for genuine voice of the customer analysis and insight. In today's digital landscape, understanding ...

With these tools, brands can pinpoint areas for improvement and make data-driven decisions to enhance their products or services. Voice of Customer (VoC) tools are advanced software platforms and ...

PLEASANTON, Calif.--(BUSINESS WIRE)--Medallia, Inc., the global leader in customer and employee experience, today announced that it has been named a Leader for the fourth consecutive publication in ...

AUSTIN, Texas, May 1, 2025 – A new survey from AI voice solutions company Vida shows that small and mid-sized businesses that are early adopters of AI-powered voice agents are seeing increased revenue ...

Spotlight: G B Kumar explains how Voicebox’s tap to talk model captures real emotion, unlocks silent customer insights and drives privacy first AI growth in India.