Learn how to build winning relationships, provide the right assistance at the right times, and effectively a variety of customers. Customer service care costs organizations billions of dollars each ...

The adage “the customer is always right” rings true to a point. Your customers have a right to expect good service and a quality product at a fair price. But some clients or customers have ...

Why some restaurants don’t mind when a difficult customer swears off coming back, and what that says about tone, timing, and ...

Dealing with difficult clients is an inevitable part of doing business. While it may be tempting to simply ignore them or acquiesce to their demands, this type of approach can lead to more problems ...

You just need to look at the news lately to realize that there are more difficult people out there. People are getting arrested for being unruly on airlines it seems almost every day. The number of ...

If you’ve ever worked the front lines, where you’re directly dealing with customers, you know that sometimes, a customer can’t be satisfied. It’s always a challenge dealing with a difficult customer, ...

A cafe known for its fabulous lunches and baked goods, has closed its doors, joining a long list of eateries closing shop, according to a post on Facebook. Ana’s Kitchen Cafe, a staple in Simsbury, ...