E-commerce really gained traction during the COVID-19 lockdowns and is expected to continue its long-term growth in 2023 and for the next five years, even if the economy as a whole takes a nosedive.

Every interaction an enterprise has with customers, partners or suppliers instigates a new trail of data which over a short period of time can create a deluge effect. Experts predict that within a few ...

After a long gestation period, e-commerce has matured and is now likely to become the CRM for the business-to-consumer (B2C) business process. E-commerce has been around for a long time, you might say ...

As ecommerce companies continue to encroach on brick-and-mortar stores, investment firm HGGC believes MyWebGrocer, a company that provides digital marketing and analytics services for brick-and-mortar ...

Online retail sales in the U.S. are projected to reach US$156.1 billion in 2009, jumping to over $229.1 billion by 2013 and accounting for 8 percent of total U.S. retail sales, according to a recent ...

The solution unifies conversational messaging, marketing, sales and customer support to address the potential $7 trillion direct-to-consumer retail market Built for direct-to-consumer brands and ...

With Bitrix24, website orders and generated leads are automatically brought into the CRM through a smart connection. Bitrix24 gives users complete control over the importing process, synchronization ...

The big assumption or hidden fact about CRM has been it’s orientation to B2B business processes. It makes perfect sense since CRM was invented by the tech industry for the tech industry though ...

Even if you don’t expect your company’s Web site to contribute a substantial percentage of corporate revenue, it can still be a key strategic channel. That was one way speakers at yesterday’s CRM ...