Forbes contributors publish independent expert analyses and insights. Caroline Castrillon covers career, entrepreneurship and women at work. Non-linear careers represent a fundamental shift in how we ...

Daniela is a freelance writer with two years of experience covering entertainment. She is a senior writer on Collider’s freelance team and has also been published in other platforms, such as Elite ...

In the not-so-distant past, customer experience (CX) was a straight line — a predictable journey from point A (the customer’s question) to point B (the company’s answer). However, as retail landscapes ...