Hotel front desk agents are the first line of customer support in the hospitality industry. They greet customers, assign rooms, schedule meeting halls, accept payment, dole out room keys and ensure ...

Over the past few years, we've seen an increase in the availability and usage of smart home and voice assistant devices. Perhaps you even bring your own smart speaker when you travel to play music, ...

When you staying at a hotel, you have to hand over your credit card to the front desk. So if you get a room call asking for additional credit card details, you might not think much of it. But chances ...

Austin, the friendly front desk agent checking me in at the St. Regis Bal Harbour, probably didn’t know it, but about an hour later I would be joining him and another front agent, Brittany, behind ...