Amazon has agreed to a $2.5 billion settlement following accusations that it misled customers into joining its Prime service ...

Some people will argue for a refund even when it’s clearly their fault. What would you do if a customer demanded their money back for an item they destroyed through misuse? Would you give in to avoid ...

LAS VEGAS (KTNV) — Few things are more frustrating than feeling powerless when you know you're fighting for what's right, but getting all the wrong answers ...

[UPDATE] Sony has issued an official statement apologising to the affected parties, who have had their PlayStation Network accounts reactivated and their money refunded. "We would like to thank BBC ...

The surge of third-party delivery apps has reshaped the quick-service restaurant industry. It has created new revenue streams ...

Can you expect faster tax refunds in the future? Recent customer service improvements and technology upgrades, including an accelerated IRS paper processing initiative, signal a new “normal” at the ...

The White House announced Monday a new government-wide initiative to crack down on customer service “doom loops," part of a consumer-focused push to fend off "all the ways that corporations add ...

BOSTON - There was a lot of bad weather this summer, which meant lots of cancelled flights at Logan Airport. That's just what happened to Xiaopeng Gong's daughter earlier this month. She was due to ...