Collection management is crucial for the health of credit markets. It involves tactfully handling overdue debts to mitigate losses and maintain financial stability. Effective collection strategies not ...

Globally, credit recovery has evolved from manual record-keeping process such as mass calling to AI-driven ecosystems. Traditional tactics such as cold calls and rigid scripts no longer resonate ...

What is enterprise service management? Enterprise service management (ESM) is the practice of applying IT service management (ITSM) principles and capabilities to improve service delivery in non-IT ...