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After this year’s staffing cuts, some people wait for hours, others sail through. But overburdened field office workers carry ...

Phone calls to the SSA will take on the order of 35 minutes to be answered, up from last year's figure. Disability claims are also taking longer than usual to process. Current and future beneficiaries ...

Dec 8 (Reuters) - Call the Social Security toll-free number for assistance these days, and this is the message you will hear: “We are experiencing service issues including poor call quality, dropped ...

The Social Security Administration’s acting inspector general has opened a review of the agency’s call center wait times and ...