A delivery driver loads groceries outside a Morrisons supermarket in Edgware. The retailer has been named one of the worst culprits for quality of substitute orders. (Getty Images) Substitute items ...

A Woolworths worker has revealed she gives online customers substitute items even when they include a note to request "no substitutions" in their orders. "When I get notes about subbing but they haven ...

A Coles shopper has turned to social media in search of answers after receiving a strange substitute for bananas in her online order. Customer Zoe Hughes, from Wagga Wagga in southern NSW, shared a ...

Until now, when online Walmart shoppers were offered a substitute item for an out-of-stock product, the customers were automatically charged for the lower-priced item. But soon, if the recommended ...

From sanitary towels instead of sandwich wraps to fish steaks for cupcakes, Which? reveals the strangest supermarket substitutions received by grocery shoppers. A small number of sensible ...

According to a recent survey of over 1,000 online grocery shoppers, the consumer champion found three in 10 (29%) reported having received a substitution in their most recent grocery order, with some ...

Scroll down to see a table on how the supermarkets ranked THE best and worst supermarkets for online shopping substitutions have been revealed, including the wackiest swaps. New research from Which?

Keep scrolling to see how you can flag a complaint MILLIONS of Brits get their weekly shop delivered to their door each week – but anyone who does knows how annoying missing or replacement items are.