A patient portal is an internet-based platform that lets you view medical records and connect with your health care professional. When you use the portal, it means you don’t have to call the office to ...

Duke patients in a new study prefer patient portal messages written using artificial intelligence — until they learn AI wrote them. Those findings are from a paper published today in JAMA Network Open ...

Many of us look forward to a time when the experience of interacting with our health care providers will be as consumer-friendly and technology-enabled as, for example, using an ATM or Uber. The ...

One exec made it his mission to increase patient portal usage with the help of point-of-contact staff. Patient portals have become an important part of the revenue cycle front end. Aside from ...

The use of patient portals that provide access to electronic health records (EHRs) has dramatically increased in the past several years, and patients whose healthcare practioner encouraged them to use ...

Health systems drowning in messages from patients are grasping for new ways to manage the deluge — including charging for especially time-consuming responses. In recent months, health systems ...

Denise L. Anthony ([email protected]) is a professor of health management and policy and of sociology in the Department of Health Management and Policy, University of Michigan School of Public Health, ...

Springfield, Mass.-based Baystate Health entered into an agreement with eHealth Technologies in February to integrate diagnostic images into its myBaystateHealth patient portal. Patients are now able ...

An early adopter of patient-provider electronic communication billing saw a decline in the number of messages received from patients after implementing a workflow change in which its clinicians ...