Business Wire

Zoom Contact Center Powers Up with Calabrio’s True-Cloud, Enterprise-Grade Workforce Management Solution

MINNEAPOLIS--(BUSINESS WIRE)--Calabrio, the workforce performance company, today announced its new workforce management (WFM) integration with Zoom’s omnichannel contact center platform. The ...
No Jitter

Zoom Partners with Anthropic to Add Virtual Agent Capabilities to Its Contact Center Platform

Zoom this week announced a partnership with artificial intelligence system developer Anthropic. As part of the partnership, Zoom will invest in Anthropic and collaborate with the company to improve ...
techtimes

[App Battle] Zoom Plugin or Addin For Microsoft: Which Should You Choose?

Zoom remains to be one of the most used videos conferencing tools at the moment. While you're already content with using this app as a channel for online communication, you can further use its ...
Business Wire

Observe.AI Partners With Zoom to Fuel Contact Center Users With Conversation Intelligence

SAN FRANCISCO--(BUSINESS WIRE)--Observe.AI, the most robust conversation intelligence platform for boosting contact center performance, today announced it has joined forces with Zoom Video ...
Seeking Alpha

Zoom recognized in the 2025 Gartner® Magic Quadrant™ for Contact Center as a Service for the first time

SAN JOSE, Calif., Sept. 10, 2025 (GLOBE NEWSWIRE) -- Zoom Communications, Inc. (NASDAQ: ZM) today announced it has been recognized in the 2025 Gartner® Magic Quadrant™ for Contact Center as a Service ...