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Understanding customer experience

People will forget what you said, people will forget what you did, but people will never forget how you make them feel” (Maya ...
By National Banking College This shift in digital behaviour has compelled banks to satisfy customer expectations by providing ...
You never get a second chance to make a first impression-and sometimes it only takes a single word to... The post 11 ...
The “three good things” method is as simple as it sounds: Write down three good things that happened each day. In her ...