A KFF Health News investigation shows that this aggressive collection practice is widespread in Colorado despite consumer ...

ROI by using call center QA and psychometrics to tie training-driven behavior change to measurable business outcomes, like ...

Running a call center is about more than just answering phones. Every call, every second of talk time, and every interaction ...

Former Senate Leader and lawmaker representing Borno South, Senator Ali Ndume has called on President Bola Tinubu to ignore calls for the removal of the current Service Chiefs, stressing that such ...

Good morning, and welcome to the Matrix Service Company conference call to discuss the results for the fourth quarter of fiscal 2025. [Operator Instructions] As a reminder, this conference call is ...

'It can’t get much worse than it is now,' says Wayne Long, secretary of state responsible for the CRA You can save this article by registering for free here. Or sign-in if you have an account. Despite ...

The Detroit Lions suffered a 27-13 loss at the hands of the Green Bay Packers on Sunday that cast long shadows of doubt on the team’s future as a Super Bowl contender. Rookie Tate Ratledge and veteran ...

NEW YORK — Armen Kirakosian remembers the frustrations of his first job as a call center agent nearly 10 years ago: the aggravated customers, the constant searching through menus for information and ...

Read full article: ‘I just want my yard back’: Pontiac resident is frustrated after DTE leaves utility poles on front lawn Read full article: Tradition, teamwork, inclusion shine in Lapeer County high ...

TAMPA, Fla. (WFLA) – Two “self-professed religious leaders” were indicted Wednesday on federal charges alleging the organization forced its members into labor, isolated them and threatened to withhold ...