Learn how to build winning relationships, provide the right assistance at the right times, and effectively a variety of customers. Customer service care costs organizations billions of dollars each ...

Why some restaurants don’t mind when a difficult customer swears off coming back, and what that says about tone, timing, and ...

The adage “the customer is always right” rings true to a point. Your customers have a right to expect good service and a quality product at a fair price. But some clients or customers have ...

Let's learn from the professionals, shall we? Not only are customer service reps trained to handle complaints and disgruntled people, but they're often given scripts written using insights into what's ...

You just need to look at the news lately to realize that there are more difficult people out there. People are getting arrested for being unruly on airlines it seems almost every day. The number of ...

“From being cursed at on the phone or at the customer service counter to threats of violence in a hospital ER, frontline workers in all fields deal with difficult customer interactions,” said Emily ...

In a TikTok, a Home Depot worker called out a pair of customers who threw a “tantrum” while she was trying to help them. In the video, Rick (@sweetcalifeet) appears to be filming from an aisle in Home ...

A cafe known for its fabulous lunches and baked goods, has closed its doors, joining a long list of eateries closing shop, according to a post on Facebook. Ana’s Kitchen Cafe, a staple in Simsbury, ...

Even if you have a five-star customer service practice, you'll still have patients who are deemed difficult. The difficult patient often upsets the staff, sends negative reverberations throughout the ...