What is Customer Experience Management (CEM or CXM)?
1:46
YouTubeEye on Tech
What is Customer Experience Management (CEM or CXM)?
Customer experience management is all about keeping the customer happy -- but it takes a lot of work. Watch to learn more about CEM techniques and best practices. Customer experience management, or CEM or CXM, is a collection of processes a company uses to organize and optimize every interaction between a customer and the business. The goal of ...
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